As our customer, you will receive the benefit of the following Customer Care Charter which provides you with professional service standards on which you can depend.

• You will be treated at all times in a friendly manner, with care and courtesy, as well as dignity and respect
• You will appreciate the high value we place on truth, integrity and honesty (when we say it, you can believe it and when we act, you can depend upon it)
• You will be seen promptly when attending our office (we appreciate that your time is valuable)
• You will be advised clearly and without us using legal jargon, whether at interview, in letters or in any legal documents
• You will receive regular communication from us and will be kept well advised of progress on your file
• You will receive very prompt return of your telephone calls and, so far as is practicable, you will have immediate access to a lawyer when you telephone our office
• You will not be subject to procrastination and your work will be handled expeditiously and within an agreed time frame
• Your legal costs will be at a fair and reasonable fixed price, which is fully disclosed and agreed with you up front and which is based upon the results, value and benefit you are to receive  from our skills, knowledge and expertise (we do not estimate our costs based on 6 minute units of time)
• You will be referred by us, whenever necessary, to barristers (being those lawyers who appear full-time in the courts) who will assist in any specialized matters, always with your prior permission and at an agreed cost
• You will see work being produced of the highest standard because we use the latest technology and we keep up to date with the latest developments in the law in order to maximize our skills, knowledge and expertise for your benefit
• You will be given helpful legal and practical options and solutions to your legal issues because we are results driven (our primary aim is to achieve a successful outcome for you).